Hotel operations impacted by supply chain issues – Daily Leader

Supply chain disruptions continue to worry hotel companies over high prices and shortages, affecting the operations of more than eight in 10 hotels surveyed and nearly three in four hotel operators, according to a recent survey.

According to a November survey of members of the American Hotel & Lodging Association (AHLA), commercial revenues have seriously disrupted and negatively impacted their hotels in the United States.

A general manager at the Super 8 by Wyndham hotel in Brookhaven said he believes everyone, no matter the company, faces supply chain issues. “What we order today we could get in a month,” he said. He didn’t want his name used. “We hear that it’s because of the factories we source from. They also face an insufficient number of employees.

More than 85% of 500 respondents said supply chain disruptions had a moderate or significant impact on their operations, while more than half said the problem had worsened in the past three months. Almost 75% say supply chain issues negatively impact the company’s revenue.

Sallie Williford of The Inn on Whitworth said she didn’t follow the news when she began to notice how difficult it was to get things usually bought as second nature. “I was frustrated and didn’t understand what was going on,” she said. “I had noticed that the company [from which] we usually buy our little shampoos, soaps, etc. [things] always. They would say they are coming and would be out of stock again. It happened again and again and again. They kept postponing the order and I finally realized it was a global business, not just something with this company. “

The impact on operations, the association said, could have an impact on employment and underscore the need for targeted federal relief for hotel employees, like the Save Hotel Jobs Act.

“Hotels have a complex supply chain that requires the steady supply of a wide range of goods and services every day,” said Chip Rogers, President and CEO of AHLA. “And whether it’s production backups or shipping delays, supply chain disruptions exacerbate existing hotel problems and increase operating costs during an already difficult time. This survey highlights how widespread these challenges are for hoteliers.

The organization further said it was time for “Congress to pass the Safeguarding Hotel Jobs Act, so hotel workers can get the relief they need in these trying times.”

When it comes to shortages, everyone seems to be feeling the effects. Bloomberg reported in November that Toyota cut production in September due to supply chain issues and Apple reported a loss of $ 6 billion due to production issues.

Hotel supplier Front Desk Supply was offering a $ 50 discount on generic hotel supply orders over $ 500 to struggling hotel and front desk managers, its director of business operations Mark Zisek told .

“Hotels have been hit by repeated challenges, starting with the pandemic and now… grappling with supply chain challenges,” Zisek told on December 1. “Now, at the end of the year, we see that these orders can no longer be carried over and our data shows a 30% spike in generic supply purchases in December. “

Respondents to the survey don’t expect supply chain disruptions to be resolved anytime soon, with 46% saying they expect disruptions to last anywhere from six months to one. year and 36% expect them to last more than a year.

Here are other highlights from the survey:

Percentage of hotels with a lack of availability for

• sheets and other non-textile items – 85%

• food and drink supplies – 76 percent

• daily cleaning and housekeeping supplies – 72%

Percentage of hotels experiencing increased costs for:

• daily cleaning and housekeeping supplies – 79%

• household linen and other non-textile articles – 77%

• food and drink supplies – 77 percent

The American Hotel & Lodging Association (AHLA) is the only national association representing all segments of the lodging industry in the United States.

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