SUN & MOON Riverside Hotel selects INTELITY to integrate technology into guest assistance
“We have so many more ways to serve our customers, and we plan to follow the future by investing in technology leaders, like INTELITY.”
LOS ANGELES (PRWEB)
August 13, 2022
INTELITY®, provider of the hospitality industry’s leading guest experience and workforce management platform, today announced an agreement with SUN & MOON Riverside Hotel to implement the INTELITY platform and application. mobile with mobile check-in and mobile key for a fully digital guest experience.
From tropical beaches to lush forests and ancient temples, Cambodia is a prime tourist destination filled with history, culture and adventure. Located in the growing capital city of Phnom Penh, the new SUN & MOON Riverside Hotel is a 23-storey urban resort located on the waterfront of the Bassac River near Monivong Bridge and surrounded by eclectic markets, cuisine, arts and cultural activities. . Committed to providing guests with top-notch hotel technology, SUN & MOON Riverside Hotel is focused on serving guests with a contactless and hands-on approach to best meet guests’ wants and needs and ensure a superior experience during their stay. stay.
“We are fortunate that SUN & MOON Group Founder and Owner, Okhna Dr. Chear Ratana truly understands the importance of supporting technology in the hospitality industry and wants to build technology-integrated hotels in their stages. fundamentals,” said Noel Furrer, SUN & Managing Director of MOON Hotel Group. “The travel market is changing and we also need to change the way we think about technology. We have so many more ways to serve our customers, and we plan to follow the future by investing in technology leaders, like INTELITY. Here at SUN & MOON Riverside Hotel, our mission is to pioneer the hospitality industry here in Cambodia as a national brand, and we want our uniqueness to be enhanced by advances in technology, especially the registration and mobile key.
Using the INTELITY mobile app, guests will be able to save their reservation and access their rooms with a mobile key, all on their personal mobile device. Throughout their stay, guests can order meals to their room, request services, view hotel amenities, and even connect with hotel staff with guest messaging through the mobile app. The seamless INTELITY platform will allow staff to easily and efficiently track and respond to customer inquiries through INTELITY’s GEMS interface. From a business perspective, the INTELITY mobile app will help the hotel save printing costs, deliver promotions to guests at the right time, and get instant guest feedback with one click. “We want to give our guests the experience of using technology and their own devices, which support natural human behavior. Guests will be able to download and interact with the app, or choose the conventional approach; the choice is theirs Furrer continued.
SUN & MOON Riverside Hotel also selected the INTELITY platform for its robust suite of mobile capabilities and integrations with the hotel’s existing PMS, POS and Spa systems. The 200-room hotel will feature a gourmet restaurant with private dining rooms, a pool club, a fitness center, a spa, a cafe lounge bar, a VIP executive lounge, a cinema and KTV, a terrace and cabanas, five meeting rooms and a grand ballroom.
“We are proud to work with such a unique property,” said Robert Stevenson, CEO of INTELITY. “The INTELITY platform will allow SUN & MOON Riverside Hotel guests to manage check-in and Mobile Key on their personal device, delivering an advanced, unique and personalized experience and exceptional customer service.”
For more information on the INTELITY platform or to request a demo, please visit intelity.com/demo. For more information on the SUN & MOON Riverside Hotel, please visit http://www.sunandmoonhotelgroup.com/hotels/riverside-hotel/
INTELITY is the global leader in contactless guest experience technology, bringing together mobile, in-room and operational tools into one fully integrated hospitality platform. INTELITY has won numerous awards, including becoming the “Official Customer Engagement and People Management Platform Provider” of the popular Forbes Travel Guide. The INTELITY platform is used in boutique hotels, casinos, luxury residences, global hotel brands and more in over 60 countries on 6 continents. For more information, visit http://www.intelity.com.
About SUN & MOON Hotel Group
Welcome to the SOLEIL & LUNE GROUP. Through our vision and mission, we actively consider the sustainability of our businesses and the benefits for all of our stakeholders. As part of our company philosophy, we believe that everyone can contribute to and ultimately benefit from what we do, and we are committed to achieving very important goals together. Our primary goal is to serve our customers, and in return, our desire is to see the same people reciprocate by accepting and acknowledging what we do – go above and beyond. In this complicated global environment, we believe that various forms of collaboration will help us both grow and overcome obstacles that can often come our way. With two hotel properties in the heart of Phnom Penh, Cambodia, wellness, sustainability and community stewardship are at the heart of SUN & MOON’s hospitality philosophy. For more information on SUN & MOON, visit http://www.sunandmoonhotelgroup.com/. Follow us: Instagram Telegram Facebook
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