This Orlando hotel room costs $ 17,000 a night. Its biggest advantage: Service |
ORLANDO, Florida – The Royal Suite on the 16th floor at the Four Seasons Resort Orlando isn’t just Orlando’s largest suite. It doesn’t win its $ 17,000 per night prize with its crystal chandelier or views of Walt Disney World. For the customers who rent it, the real draw is the service.
âWe are here to anticipate the needs of the customers,â said hotel manager Greg Viaud. âWe are staying one step ahead. “
The Orlando Sentinel has requested a tour of the Royal Suite after LuxuryHotels.com recently published a poll that found Orlando has the third most expensive five-star hotel rooms in the world, just behind Los Angeles and Paris.
The survey used ratings from Booking.com, identifying five-star hotels in the Orlando metro area, including the Four Seasons, Waldorf Astoria Orlando, JW Marriott Orlando Grande Lakes, Ritz-Carlton Orlando Grande Lakes and others.
With prices like the Royal’s, it’s easy to see how Orlando averaged $ 663.11 for a five-star night, less than $ 2 less than the Paris average. Los Angeles, which was the most expensive, cost $ 675.84 a night.
Viaud was unwilling to disclose the guests who stayed at the Royal, although he said they ranged from celebrities to CEOs and even members of royal families. Privacy is one of the main draws of the suite for those mega-rich customers, who don’t blink at the price or shy away from paying more for additional amenities.
But what do these affluent tourists get that the average schmo doesn’t? In the Royal, it starts with space.
The One-Bedroom Suite offers guests 3,300 square feet to expand from the private office to the media center to the living room-style bathroom. The bedroom includes a retractable TV screen and the suite is surrounded by a balcony with a view stretching from Animal Kingdom to Space Mountain, with the option to dine outside for the nightly fireworks.
The Royal Suite generates around $ 1,000 in tourism tax revenue per night, but the money is limited to tourist advertising and places of sports and entertainment.
Of course, if that’s not big enough, guests have the option of connecting up to nine other upstairs bedrooms with their own private hallways. Or they can opt for complete privacy with a full 16th Floor buyout starting at $ 69,000 a night, giving them 21 rooms in total, including the Presidential Suite, the Royal’s only Four Seasons rival.
The benefits of the Royal actually begin even before the guests arrive. Staff make contact with guests, often through a personal assistant, to find out what they want for their vacation. âThey get to know the guests before they’re here,â Viaud said.
Customers stock the kitchen with whatever they ask for, and the staff help plan meals. âHere we do everything from room service to food from our signature Capa restaurant to personalized dinner,â said Viaud.
Arrangements for theme park tickets, transportation, and other details are all made when guests have settled in, if not before.
Guests also get free butler service eight hours a day, but Viaud said many 24-hour upgrades.
The Royal is also equipped with concealed entrances and exits, like the one in the bathroom to let in a stylist or a massage therapist.
Many guests also get the room decorated with a theme.
âThey’ll spend all day at Harry Potter (at Universal Orlando) and then say they want to come back and have it all Harry Potter themed,â Viaud said. “Sometimes parents appreciate it more than children.”
For the kids, the grounds have two kids’ areas, A Kid for All Seasons and The Hideout, where parents can let them play.
The Royal also provides access to two private cabanas adjacent to the hotel’s 5-acre water park. And the Four Seasons includes what Viaud claims to be the only adult pool at Walt Disney World Resort.
Viaud said keeping guests happy at the Royal is all about foresight. âAll of our guests have very stressful lives, a lot of decisions to make,â he said. âOur goal is to remove decision making from their visit.